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The ever-changing customer service landscape demands a transformation in IT systems to meet evolving customer expectations. There is uncertainty about whether the current IT infrastructure can effectively support modern customer service channels and technologies. The relationship between Customer Service and IT is strained, with strategic system decisions being made without IT involvement, and IT only being engaged after purchase to address integration or issues as they arise. The approach taken is to model the desired future state using an ABPM-centric approach and assess the current state to identify gaps and sequential requirements. These requirements are then consolidated into logical IT initiatives to be included in a roadmap and strategy document. One challenge is the difficulty of mapping business processes down to task-based Level 5, depending on the organization’s maturity. The viability of the project is influenced by the collaboration and execution between IT and Customer Service. Poor collaboration and execution may further strain the relationship.
In today’s dynamic and unpredictable business landscape, organizations face heightened vulnerability, making it crucial to adapt their strategies quickly. Making informed decisions regarding risks is vital to minimize unexpected disruptions and failures in operations. To achieve effective consolidation and integration of risks, organizations utilize IT risk taxonomies, which provide a unified framework for managing risks.
Join us for a captivating session featuring Sean Gilleran, a Principal Data Scientist in PG&E’s Meteorology and Fire Science team. In his role, Sean is at the forefront of strategic and operations risk management, making a real-world impact that extends far beyond the company’s bottom line. His team’s ability to forecast and respond to environmental risks is crucial in preventing irreversible damage to PG&E, its customers, and the environment.
Recognizing the significance of their work, Sean took the initiative to build an analytical ecosystem in Tableau, enabling real-time modeling and mapping of meteorological data. This powerful tool empowered PG&E’s leadership to make informed and confident strategic decisions in mitigating wildfire risks and minimizing customer impacts during California’s fire season.
By forecasting future weather conditions, Sean’s meteorology team played a vital role in supporting PG&E in reducing wildfire risks by an astounding 90% through their Public Safety Power Shutoff program. Additionally, when PG&E’s Enhanced Powerline Safety Settings were enabled, reportable ignitions decreased by an impressive 80% compared to normal settings.
During this session, Sean will delve into the key Tableau infrastructure and operations that underpin PG&E’s Public Safety Power Shutoff program. He will shed light on how the company’s in-house data science, meteorology, and leadership teams effectively leverage his dashboards to mitigate risk while maintaining reliability, ensuring customer satisfaction, and prioritizing environmental safety.
Don’t miss this opportunity to gain valuable insights from Sean Gilleran’s experience in leveraging Tableau to tackle real-world challenges in the energy industry. Join us for this session and discover how PG&E’s innovative use of data science and Tableau dashboards drives effective risk management, ultimately making a positive impact on the company, its customers, and the environment.
Join us for this live webinar as we delve into the key to leveraging data for driving business value: delivering the right data to the right people. In this session, we will explore how to establish effective data governance processes, roles, and responsibilities, ensuring that everyone in your organization can benefit from trusted and governed data.
During the webinar, we will cover various aspects of data curation, delivery, and management within the Tableau platform. You will have the opportunity to view sample workflows and gain insights into Tableau’s features such as published data sources, subscriptions, data-driven alerts, and Tableau Catalog.
Specifically, we will discuss how Tableau empowers organizations to:
- Centrally manage and monitor data usage, status, and individual actions: Tableau provides robust capabilities for tracking and understanding how data is being utilized within your organization. By monitoring data usage, you can adapt to the evolving needs of your business users and ensure that the right data is available to the right people at the right time.
- Connect data sources and perform queries with ease: With Tableau’s intuitive interface, connecting to various data sources and extracting data becomes a seamless process. With just one click, you can access your data and perform queries, enabling quick and efficient data exploration and analysis.
- Establish data consistency and reliability with Data Server: Tableau’s Data Server facilitates the creation of data consistency and reliability across your organization. By providing a centralized repository for data assets, Data Server enables users to access and work with trusted, up-to-date data, enhancing collaboration and decision-making.
- Design flexible workflows with specific roles in mind: Tableau understands that different individuals within your organization have unique roles and responsibilities when it comes to data. With Tableau’s features, you can design workflows tailored to specific roles, ensuring that each user has access to the data they need to perform their tasks effectively.
By attending this webinar, you will gain valuable insights into how Tableau can empower your organization to make the most of its data assets. Join us as we explore the possibilities and discuss how you can leverage Tableau to drive data-driven decision-making and maximize business value.
Join us as we hear from Echo Logistics, a leading provider of technology-enabled transportation and supply chain management services, on their successful migration from Tableau Server to Tableau Cloud as part of their digital transformation strategy. During this session, Zach Jecklin, the original Tableau champion at Echo, will share insights into how executives at the company rely on the Tableau platform to make data-driven decisions on a daily basis, eliminating previous reporting inefficiencies.
Brenden Kremer, the Director of Analytics & Reporting, has played a pivotal role in establishing and optimizing the use of Tableau across four major departments at Echo, including sales and operations. With a team dedicated to analytics and reporting, Brendan has enabled the company’s 2,500 employees to fully leverage Tableau Cloud, fostering a data-driven culture that keeps Echo Logistics relevant and competitive in their industry.
During the session, Zach and Brendan will discuss how Tableau Cloud has provided Echo Logistics with the agility they need in their rapidly growing business. With always up-to-date software and the ability to quickly scale as the company expands through acquisitions, Tableau Cloud has become an essential tool for Echo’s success. They will highlight the benefits of Tableau Cloud, such as its flexibility, ease of use, and the ability to access real-time data, empowering 2,000 employees to use the platform daily.
Don’t miss this opportunity to learn from Echo Logistics’ experience and discover how they have created a data-driven culture where Tableau Cloud plays a pivotal role in driving success across the organization. Join us for this session and gain valuable insights into leveraging Tableau Cloud to remain relevant and competitive in your industry.
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